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State of Nevada — Recovery Status & Public Information (NV Office of Emergency Management/Homeland Security)

Updated 9/1/2025 @ 3:00 pm - This page is updated at 11:00 am and 3:00 pm

Nevada Emergency Management and Homeland Security
Recovery is in progress. Some services may be unavailable or delayed.

 

 

What happened?

  • Early Sunday, August 24, the State of Nevada identified a ransomware-based cyber incident and immediately activated its cyber response plan, engaging in 24/7 recovery efforts.
  • To contain the threat, teams isolated and took some systems offline while restoring others safely in stages.
  • The incident remains under active state and federal investigation in coordination with CISA and the FBI. To protect internal systems during an ongoing criminal investigation, technical details cannot be shared at this time (NRS 242.105).
  • A forensic review confirms that some data was exfiltrated (moved outside the state network). Investigators are determining scope. If personal information is confirmed, the State will notify affected individuals consistent with Nevada law (see NRS 603A.040 and NRS 603A.220).
  • The incident continues to impact the availability of certain state technology systems. Some websites or phone lines may be slow or temporarily unavailable during recovery.
  • The State remains focused on restoring services safely and securely while validating systems before returning them to normal operation.

How is the State responding?

  • The Office of the Governor and Governor’s Technology Office (GTO) are working continuously with state, local, and federal partners to restore services safely. 
  • The State has identified the critical services for constituents and has prioritized those in the restoration process.
  • GTO is using temporary routing and operational workarounds to maintain public access where feasible and validating systems before returning them to normal operation. Updates will be shared as needed.

What’s working

  • Emergency services: 911 and public safety operations remain available statewide.
  • Payroll & payments: State payroll processed; K-12 and charter payments submitted and on track.
  • Unemployment (NEWI): Online claims and call centers are operating.
  • Health programs: Medicaid and PEBP benefits are being processed; providers continue to be paid.
  • DMV: Limited services via partners; late fees tied to the outage will be waived. (Check dmv.nv.gov for specifics.)

Where to go for help

  • Single source of truth: oem.nv.gov/recovery (updated throughout the day with service status and contacts)
  • Public Information line: Nevada 211 (dial 211)
  • Report suspicious contacts: Do not share links or system details with unknown callers. Verify identity on a second channel and report attempts to your agency ISO or security contact.

What this means for you

  • Some sites or phone lines may be slow or intermittently unavailable as systems are rebuilt and validated. If you can’t reach an office, try again later or check this page for alternatives.
  • If we confirm that personal data was involved, you will receive direct guidance on next steps (monitoring, protections, and resources) consistent with NRS 603A.

Stay safe from scams

  • Be cautious of unsolicited calls, texts, or emails asking for personal or payment information.
  • The State will never ask for your passwords, MFA codes, or bank details by phone or email.
  • Verify unexpected requests on a second channel (call a known number, not the one in the message).
  • Report suspicious messages to your email provider, and delete them.

Why some systems are offline

Isolation is intentional during a cyber incident. Temporarily taking systems offline helps contain the threat, protect data, and prevent re-infection. We’re bringing services back in phases, only after they pass security checks.

What’s next

  • Restoration will continue over the long weekend, with priority on public-facing and critical services.
  • Investigators are analyzing the data involved. We’ll share confirmed facts as soon as it’s responsible to do so.

Media inquiries

Please contact the Governor’s Communications Office.

Please do not include personal information when requesting assistance.

If personal information is confirmed in this incident, what the State will do

We are still analyzing what data, if any, involved personal information. If our investigation confirms that Nevada residents’ “personal information,” as defined by Nevada law, was involved, the State will take these steps:

  1. Notify affected people promptly and lawfully
    • We will notify impacted Nevada residents in the most expedient time possible and without unreasonable delay, while making sure notification does not hinder law-enforcement efforts.
    • “Personal information” and “data collector” are defined in Nevada law. State agencies are covered “data collectors,” and “personal information” includes specific identifier combinations listed in statute.
  2. How we will contact you
    • We may notify you by mail or electronic notice. If direct notice is not feasible, we may use substitute notice (for example, a prominent website posting and/or statewide media), consistent with Nevada law.
  3. What our notice will include
    • What happened and what information was involved, to the extent known at the time.
    • What we are doing to remediate and protect against further harm.
    • What you can do to protect yourself (see “What you can do now,” below).
    • How to reach us for help and questions.
  4. Additional legally required notifications
    • Where required by law, the State will also make other notifications (for example, to consumer reporting agencies for large-scale incidents) and comply with any sector-specific federal rules (e.g., HIPAA breach-notification rules for protected health information at 45 CFR part 164, Subpart D).

What you can do now (best-practice precautions)

These steps are helpful even if you don’t receive a notice and are standard consumer protections after any broad cyber incident:

    • Be alert for scams and phishing. The State will never ask for your password or bank information by phone, text, or email.
    • Use strong, unique passwords and enable multi-factor authentication on important accounts (email, banking, insurance, benefits).
    • Monitor your accounts and credit. Consider placing a free fraud alert or a credit freeze with the credit bureaus.
    • Watch your mail and benefits. If you see benefits, medical claims, or tax activity you don’t recognize, contact the agency or provider immediately.
    • For service access during recovery, visit oem.nv.gov/recovery or dial Nevada 211.

How you’ll know if you are affected

If we confirm your information was involved and we have a way to reach you, you will receive a direct notice from the State with next steps. If we cannot reach some people directly or contact information is incomplete, we will use substitute notice as allowed by Nevada law.

  • About Nevada’s breach-notification law (plain-English summary)
  • Nevada’s law (NRS 603A) applies to “data collectors,” which includes governmental agencies. 
  • If a breach of security involving personal information occurs, notice to affected residents must be made without unreasonable delay, taking into account law-enforcement needs and measures necessary to determine scope and restore system integrity.
  • The statute also specifies permitted methods of notice (mail, electronic, or substitute notice).
  • Separate federal sector rules may also apply (for example, HIPAA for certain health information).

How does this network issue impact Nevadans?

  • The State closed offices on Monday and Tuesday, but State offices will begin to offer in-person services later this week. Agencies will announce when counters reopen and any alternatives.
  • State websites and phone lines may be intermittently unavailable. If a site or line does not respond, please try again later.
  • Emergency call-taking and essential services remain available statewide. In case of an emergency, call 911. For non-emergency questions, check the relevant agency’s website or reach out via email.

How does this issue impact State of Nevada employees?

  • This incident did not impact State payroll, and all State employees will be paid on time through the normal process.
  • State employees were placed on paid administrative leave on Monday. Many returned to the office on Tuesday. Employees will continue to return as systems come back online.

Does this affect Nevadans’ home internet or mobile phone service?

No. This incident involves state government systems only.

Update on Key State Services

Department of Agriculture

    • Brand and crop inspections, animal disease labs, and measurement standards inspections remain operational using paper systems and hotspots. Entry permits are issued manually and will be back-entered once systems are restored. Pesticide applicator licensing is on hold until then.
    • No disruptions to commerce occurred. Certificates, inspections, food deliveries, and food safety oversight all continued without interruption. The Division of Measurement Standards also maintained inspections and certifications to protect consumers.
    • With 100% of staff present across all offices, doors remained open, testing was conducted, and customer service continued as promised.
    • Office Locations
      • Main Office – Sparks: 405 South 21st Street, Sparks, NV 89431
      • Las Vegas Office: 2300 East St. Louis Avenue, Las Vegas, NV 89104
      • Elko Office: 4780 East Idaho Street, Elko, NV 89801 (Customer Service Line: 775-738-8076)

Nevada Attorney For Injured Workers

  • All staff in Carson City and Las Vegas are in the office.
  • Las Vegas: Limited access to the case management system supports essential legal work and correspondence; office telephones and email remain unavailable.
  • Carson City: No access to office systems at this time (email, copiers/scanners inoperable due to server connectivity).
  • General operations: Attorneys are maintaining claimant communication via blocked personal cell numbers; legal researchers are fielding public inquiries; unclassified staff are checking email remotely; supervisors are onsite assisting with workarounds; internal staff communication continues via text.

Department of Business and Industry 

  • Agencies and offices are serving the public based on resource and system accessibility. Director’s Office executive staff are available by email while some phone systems experience disruptions.e disruptions.
  • Carson City: 1830 College Parkway, Suite 100 Carson City, Nevada 89706 - Telephone (775) 684-2999 - Fax (775) 684-2998
  • Las Vegas: 2300 W. Sahara Avenue, Suite 770 Las Vegas, Nevada 89102 - Telephone (702) 486-2750 - Fax (702) 486-2758

Cannabis Compliance Board

  • Regulatory software is unaffected; public health and safety measures remain in place.
  • Beginning Thursday, Aug. 27, 2025, CCB will temporarily accept payments in person or by mail; no penalties will be incurred for payments impacted by the incident.
  • Agent card and industry fees may be dropped off in person or mailed.
  • Locations:
    • Las Vegas: 700 East Warm Springs Road, Suite 100 (1st Floor)
      Las Vegas, NV 89119
    • Carson City: 3850 Arrowhead Drive, (1st Floor – Security Check-in)
      Carson City NV 89706
    • Mailing Address: Cannabis Compliance Board, P.O. Box 20099, Carson City, NV 89721
    • See ccb.nv.gov for accepted pyment methods

Child Care & Development Program, Child Care Licensing

  • Subsidy applications are available at all DSS offices and may be dropped off at any location (routed to the Carson City Administration Office).
    CCDP is answering calls and emails; processing and provider changes are paused until further notice.
  • Families seeking providers: providersupport@childrenscabinet.org.
  • Providers: submit timesheets to ccdppayments@dwss.nv.gov.

Department of Conservation and Natural Resources:

  • Offices are open and serving customers as able; many services remain accessible at dcnr.nv.gov.
  • Temporary phone line: 775-495-2451.

Nevada Consumer Affairs 

  • Complaint intake and case management rely on statewide systems currently impacted by the outage.
  • Staff are available Mon–Fri, 8:00 am–5:00 pm at 702-715-0957, 702-715-4659, or 775-684-9064.
  • Consumers may submit complaints by mail to: Nevada Consumer Affairs, 2300 W. Sahara Ave., Suite 350, Las Vegas, NV 89102. Staff will log complaints and process them once systems are restored.

Department of Corrections: 

  • NDOC continues to ensure safe and secure facilities for staff and offenders. The offender telephone system was uninterrupted, and communications continue per protocol.

Office of Economic Development (GOED)

  • Open Mon–Fri, 8:00 am–5:00 pm. Website: goed.nv.gov.
  • locations:
    • Carson City HQ: 808 West Nye Lane, Carson City, NV 89703 - (775) 687-9900
    • Las Vegas Office: 1 State of Nevada Way, 4th Floor, Las Vegas NV 89119
       - (702) 486-2700

Department of Education:

  • Staff are available at Carson City and Las Vegas offices for in-person teacher licensure inquiries.
  • The OPAL online licensure portal remains fully operational.
  • Office locations:
    700 E. Fifth St., Carson City, NV 89701
    2080 E. Flamingo Rd., Las Vegas, NV 89119
  • Services unavailable:
    • Office 365 administrative tooling (core management functions)
    • Local file shares
    • Select application servers
    • DVSL/Student Growth administrative tools for data validation (validation day postponed by 10 days)
    • Identity management system supporting DVSL and Student Growth websites
    • Printing services
    • Hours: Operating during normal hours at all locations.
      What’s next: Funding to districts will proceed through collaboration across state offices (Pupil Centered Funding Plan and Teacher Incentive Payments). Coordination with HR continues while systems are restored.

Office of Energy

  • Unavailable: Public Records Request submission portal.
  • Regular operating hours continue; information remains accessible at energy.nv.gov.
  • Temporary phone line: 775-431-6290.

Department of Employment, Training and Rehabilitation (DETR):

  • The NUI system is operating successfully at https://nui.nv.gov
  • Claimants can log in, file new claims, and check on existing claims. DETR staff is available to assist in-person at EmployNV Hubs.

Financial Institutions Division

Government Employee-Management Relations Board (EMRB)

Nevada Health Authority

Nevada System of Higher Education

  • No impact: NSHE networks, equipment, and services were not affected. All services remain operational; monitoring continues.

Nevada Housing Division 

  • Activities are limited while systems are restored.
  • Licensen renewals: Late fees during the outage will be waived.
  • Manufcactured home titles: Will be processed as received when systems are operational.
  • Homebuyers: homeispossiblenv.gov is operational https://homeispossiblenv.org. 
  • Contact: NHDinfo@housing.nv.gov or 775-997-5319.

Department of Human Services

  • Nevada 211 remains available at nevada211.org. 
  • Adult Protective Services: file via https://www.nevada211.org/aps/.
  • Report child abuse/neglect: 
    •  Washoe County: 833-900-SAFE
    •  Clark County: 702-399-0081 
    •   All other counties: 833-571-1041 (or local law enforcement after hours/weekends). 
  • DCFS: 775-684-4453 or systems.advocate@dcfs.nv.gov. 
  • Nevada 988 is unaffected (calls, texts, chats at https://988lifeline.org/)
  • Mobile Crisis Hotline: 702-486-7865; if unavailable, call 702-378-4298 or email MobileCrisisSouth@dcfs.nv.gov.  
  • Local health authorities (unaffected) 
    •  Northern Nevada Public Health: 775-328-2400 
    • Southern Nevada Health District: 702-759-1000 
    • Central Nevada Health District: 775-867-8181 
    •  Carson City Health & Human Services: 775-887-2190 
  • WIC: Unaffected - 800-863-8942; local partner offices; https://nevadawic.org/ operational.
  • Community Health Nursing (CHN): Rescheduling visits until EHR is restored; clinics are closed Fridays; if systems are restored by Tuesday, Sept. 2, clinics will open as scheduled
  • ADSD: use the online inquiry form; staff are monitoring submissions. Nevada Care Connection remains unavailable online.
    • ADSD phones:  North: 775-687-0800 | South: 702-486-3545 | RuralL 775-687-5162 
    • OCHA: North: 888-333-1597 | Las Vegas: 702-486-3586 
    • Developmental Services:  North: 775-687-2600 | South: 702-486-7850 | Rural Nevada: 775-687-5162 
    • Division of Social Services: offices are open; paper applications available:
      • Phones: South: 702-486-1646 | North: 775-684-7200
    • Child care subsidy apps: Drop at any DSS office (routed to Carson City Admin). 
    • Find a provider: providersupport@childrenscabinet.org.
    • Providers submit timesheets to: ccdppayments@dwss.nv.gov

Division of Industrial Relations

    • Open to the public during the network outage; staff are available assist and accept payments.
    • SCATS classes continue as scheduled (see Nevada SCATS)
    • CARDS (Workers’ Compensation), is currently unavailable; submission deadlines will be extended by one week.
    • Licenses will receive preliminary approval; cards issued when systems are operational.
    • Locations:
      • Las Vegas: 2300 W. Sahara Ave. Suite 300, Las Vegas, NV 89102
      • Reno: 4600 Kietzke Lane, Reno, NV 89502
      • Carson City: 1886 College Parkway, Carson City, NV 89706
    • Contacts

Division of Insurance

  • Limited services during outage.
  • Paper complaints accepted at:
    • Carson City: 1818 E. College Pkwy, Carson City, NV 89706
    • Las Vegas: 3300 W. Sahara Ave, Suite 275, Las Vegas, NV 89102
  • Third-party licensing and company processes (Sircon, NIPR, Pearson Vue, NAIC) are unaffected, though Division intake may be delayed..
  • Contact: insinfo@doi.nv.gov | 775-684-9831
  • Product Compliance continues filings via SERFF.

Office of the Labor Commissioner

  • Internet and phone outages persist in North and South offices. The website and online claim portal are unavailable; claims can be filed in person at the Carson City office (1818 College Pkwy. #102).
  • Email: mail1@labor.nv.gov (monitored during normal business hours).
  • Extensions will be granted as needed.

Division of Minerals: 

  • Permit applications and workshops continue; approvals may be delayed until database access is restored. Division website remains inaccessible. 
  • Office locations:
    • Carson City HQ: 400 W. King Street, Suite 106, Carson City, NV 89703 | (775) 684-7040
    • Las Vegas: 375 E. Warm Springs Road, Suite 205, Las Vegas, NV 89119 | (702) 486-4343

Department of Motor Vehicles:

  • The Nevada DMV website and social media are operational. At this time, all in-person and most online transactions are temporarily unavailable, except Rapid Registration and Turbo Titles. 
  • All canceled appointments during the outage will be honored as walk-ins for two weeks following reopening.
  • Any fees incurred during the outage will be waived.

Mortgage Lending Division

  • Operational and licensing has resumed; some delays may occur.
  • Contact: mldinfo@mld.nv.gov | General: 702-486-0782; | licensing: 775-684-7060.
  • NMLS is fully operational.
  • Deadlines directly impacted by this incident will receive additional time.

Department of Native American Affairs:

  • Stewart Indian School Cultural Center & Museum is open as usual. 
  • Contact: https://dnaa.nv.gov/contact/
  • Office locations:
    • DNAA – Carson City HQ: 5500 Snyder Avenue, Building 3, Carson City, NV 89701
    • Stewart Indian School Cultural Center & Museum: Address: 1 Jacobsen Way, Carson City, NV 89701

Office of New Americans (ONA)

  • Operational with the exception of the website.  
  • Phone: 702-486-0800 | onainfo@ona.nv.gov.

Department of Public Safety

  • Nevada Highway Patrol and dispatch phone lines remain operational. Troopers and officers are on duty and will continue to provide public safety services.

Public Utilities Commission of Nevada

  • Unavailable: Voicemail; PUCN website
  • Offices: Open 8/29/25 with normal business hours.

Real Estate Division

Office of Science Innovation and Technology (OSIT) 

State Public Charter School Authority (SPCSA) 

Department of Taxation

  • Offices open in Carson City, Las Vegas and Reno on Thursday, Aug. 28, 2025 for in-person services. Call Center fully operational.
  • Taxpayers are encouraged to use My Nevada Tax and the Nevada Tax Center for filing and submitting payments online.
  • Locations:
    • 700 E Warm Springs Rd Suite #200, Las Vegas, NV 89119
    • 3850 Arrowhead Drive, Carson City, NV 89706
    • Call Center: (866) 962-3707
  • Unavailable – Nevada Tax Center (temporarily) for MBT and Commerce Tax filing; no in-office Wi-Fi for iPad filing; State email-based MFA unavailable (phone/text MFA available).
  • Hours:  Normal business hours.
  • Next – Nevada Tax Center back expected back online for MBT and Commerce filings.

Taxicab Authority

  • Office open for walk-in customers during normal business hours (Aug. 29).

  • Permitting and citation systems are operational; phones and email are functioning.

  • Main number: 702-668-4000

  • Citation hearings scheduled during the outage will be rescheduled without penalty.

  • Drivers with permits expiring this week may continue to operate; 30-day extension will be granted for expirations during the outage.

Title 54 Boards and Commissions

  • Boards requiring background checks cannot complete them during the outage.
  • Websites not impacted:
    • The Nevada State Board of Accountancy 
    • The Board of Applied Behavioral Analysis 
    • The State Board of Architecture, Interior Design and Residential Design 
    • The State Barbers Health and Sanitation Board 
    • The State Contractors Board 
    • The State Board of Cosmetology 
    • The Board of Environmental Health Specialist 
    • The State Board of Nursing 
    • The Board of Occupational Therapy 
    • The Nevada State Board of Optometry 
    • The State Board of Professional Engineers and Land Surveyors 
    • Speech-Language Pathology, Audiology, and Hearing Aid Dispensing Board
  • Boards impacted:
    • Board of Examiners for Alcohol, Drug and Gambling Counselors
    • Board of Athletic Trainers
    • Certified Court Reporters Board of Nevada
    • Chiropractic Physicians Board of Nevada
    • Board of Dental Examiners of Nevada
    • Board of Dispensing Opticians
    • Nevada Funeral and Cemetery Services Board
    • Nevada Board of Homeopathic Medical Examiners
    • State Board of Landscape Architecture
    • Board of Examiners for Marriage and Family Therapist and Clinical Professional Counselors
    • Board of Massage Therapy
    • Board of Medical Examiners
    • State Board of Oriental Medicine
    • State Board of Osteopathic Medicine
    • State Board of Pharmacy
    • Nevada Physical Therapy Board
    • State Board of Podiatry
    • Commission on Postsecondary Education
    • Board of Psychological Examiners
    • Private Investigator’s Licensing Board
    • Board of Examiners for Social Workers
    • Nevada State Board of Veterinary Medical Examiners

Tourism & Cultural Affairs

  • State museums will open to the public on Friday, Aug. 29, resuming their normal schedule (closed Tuesdays and Wednesdays).

Department of Transportation

  • Some systems are separate from the State’s and are less impacted.
  • Unavailable: Processing vendor/contractor payments via the typical process. NDOT Customer Service cannot assist with DMV issues — please do not call NDOT for DMV questions.
  • Hours: Typical hours.
  • Next: Exploring other methods of processing payments.

Nevada Transportation Authority

  • Industry line: 702-934-0831
  • Enforcement staff are conducting business as usual.
  • The General Session Meeting (Aug. 28, 2025) is canceled and will be rescheduled.
  • Citation hearings scheduled during the outage will be rescheduled without penalty.

Department of Veterans Services

  • Constituent-facing services are routine. State Veterans Homes (North & South) and State Veterans Cemeteries (North & South) are operational. Veterans Service Officers are filing claims and seeing clients; Veterans Outreach is operating normally.
  • Main line: (775)-688-1653

Department of Wildlife

  • Open for business: Wardens, biologists, and hunting division staff remain in the field. Regional offices continue facilitating first-come, first-served hunting tags manually. The public can reach regional offices by phone.
  • Office Locations:
    • HQ: 6980 Sierra Center Parkway, Suite 120, Reno, NV 89511 | (775) 688-1500
    • Southern Region: 3373 Pepper Lane, Las Vegas, NV 89120 | (702) 486-5127
    • Western Region: 1100 Valley Road, Reno, NV 89512 | (775) 688-1506
    • Eastern Region: 60 Youth Center Road, Elko, NV 89801 | (775) 777-2300